Accomplished and growth-focused professional with over 15 years of success leading luxurious hotels, driving revenue growth and maximizing guest satisfaction.
Recognized for promoting effective governance and positive change that improved operational efficiency, cost savings, and profit margins. Proficient in improving inventory control, revenue per available room (RevPAR), market share, and pricing structure. Charismatic leader with success in establishing, maintaining, and improving hotel’s image within highly competitive markets through customer-centric marketing initiatives. Stellar mentor of employees with proven success developing KPIs, implementing motivational techniques, and building a goal-oriented working environment
Triggered significant increase in sales by devising effective sales strategies and initiatives.
Held accountable for operational departments, including revenue, sales, and marketing.
Planned, managed, and executed a huge renovation program ended in 2004, reposition the hotel within markets, grow RevPAR and reach ROI for 331 Rooms and Suites with 1500 Sqm Conference Centre.
Boosted productivity of sales and marketing team by identifying competency gap issues and executing effective training session.
Devised sales action plan in MICE key European and International markets and leisure high contribution networks.
