Accomplished and growth-focused professional with over 15 years of success leading luxurious hotels, driving revenue growth and maximizing guest satisfaction.
Recognized for promoting effective governance and positive change that improved operational efficiency, cost savings, and profit margins. Proficient in improving inventory control, revenue per available room (RevPAR), market share, and pricing structure. Charismatic leader with success in establishing, maintaining, and improving hotel’s image within highly competitive markets through customer-centric marketing initiatives. Stellar mentor of employees with proven success developing KPIs, implementing motivational techniques, and building a goal-oriented working environment
Planned, managed, and successfully completed Pre-opening process and hotel re-opening after 33 months closure for a full renovation. Delivered leadership and direction for strategic planning, process improvements, pricing strategies, inventory control, and people management, ensuring profitable business growth.
Identified areas of improvement and implemented best practices, boosting revenue.
Developed and rolled out operational processes and business development strategies, resulting in generating +28% total revenue, +107% GOP, and +28% TrevPar growth after 3 years opening.
Enhanced guest satisfaction levels and improved organization’s image by refining service delivery standards.
Accomplished all significant challenges associated with the management of a 60 Rooms and Suites 5* Boutique Hotel, restaurant Les Loges 1* Michelin, Café Epicerie, Bar Fumoir with 300 Sqm Conference & Banqueting, Spa.
Maximized occupancy through conversion and rebranding of Cour des Loges by Radisson Collection.
